PRODUCT ROADMAP

A Platform With a Future

Silverback isn't just what you need today — it's where mid-market operations is going. Our 5-year roadmap commits to multi-ERP support, AI-powered insights, vertical editions, mobile apps, and an integration marketplace.

Multi-ERP

NetSuite 2027 · Acumatica + SAP B1 2028

AI Operations

Insights, anomaly detection, NL query — 2028

International

UK/EU 2028 · Australia 2028

Mobile App

Native iOS/Android with barcode — 2027

Vertical Editions

Food Service 2027 · Cannabis, CPG 2029

MAY 2026

WHAT'S AVAILABLE NOW

Production-ready features shipping today

CORE OPERATIONS PLATFORM

Unified order queue (Shopify + EDI + manual)
Sales Orders module with full lifecycle
Invoice management with editing and audit trail
AR aging dashboard with payment recording and reminders
Real-time inventory with smart reorder
Multi-carrier shipping with rate shopping
Vendor portal with artwork submission workflow

ANALYTICS & INTELLIGENCE

Command Palette with global search
Activity Feed for real-time visibility
Morning Briefing daily email digest
Operational Scorecards (weekly/monthly)
Demand forecasting with ML
Cash flow forecasting

INTEGRATIONS

Business Central (bi-directional sync)
Shopify (orders, fulfillment, tracking)
EDI via TrueCommerce (850 POs)
Shippo (USPS, UPS, FedEx, DHL)
Bill.com (payment status sync)
Resend (transactional email)

SECURITY & COMPLIANCE

SOC 2 Type I ready (96% readiness score)
7-role RBAC system
MFA / Two-factor authentication
Encrypted credential storage (AES-256-GCM)
Immutable audit logging
Tenant data isolation (RLS)

Q3–Q4 2026

COMING IN 6 MONTHS

FULL EDI COMPLIANCE SUITE

EDI 855 Purchase Order Acknowledgment
EDI 856 ASN with SSCC codes
EDI 810 Invoice generation
EDI 820 Payment tracking
EDI 940/944 Warehouse transactions
Multi-provider (TrueCommerce, SPS Commerce, Cleo, DiCentral)
GS1 label compliance validation

E-COMMERCE EXPANSION

Amazon Seller Central connector
Walmart Marketplace connector
Shopify multi-store and B2B pricing
Bundle/Kit assemblies
Returns/RMA workflow

ANALYTICS MODULES

EDI Performance Pack
Sales & Customer Analytics
Tax & Financial Analytics
Executive Dashboard
Supply Chain Analytics
Custom Report Builder

EXPANDED VENDOR COLLABORATION

PO management through vendor portal
Compliance document management
Vendor quality scorecards
On-time delivery tracking

FOUNDATION FEATURES

Lot/Serial tracking foundation
Public API v1 with webhooks
Mobile-responsive optimization
Pay-by-link invoice payments

2027

YEAR 2 — VERTICAL DEPTH + MULTI-ERP

FOOD SERVICE VERTICAL LAUNCH (Q1 2027)

Recipe management with costing and scaling
Complete lot tracking (FIFO/FEFO, expiration alerts)
FSMA 204 compliance (KDE/CTE, 24-hr trace, audit reports)
Allergen control and cross-contact prevention
Toast POS and Square POS integrations
Menu engineering analytics

MULTI-ERP EXPANSION (Q2–Q3 2027)

NetSuite integration (full bi-directional sync)
Multi-ERP abstraction layer
Migration toolkit between ERP platforms

MOBILE EXCELLENCE (Q3–Q4 2027)

Native iOS/Android app
Scan-to-receive, barcode scanning
Warehouse floor operations
Offline capability
Push notifications

COMPLIANCE MILESTONES

SOC 2 Type II certification
WCAG 2.1 AA accessibility compliance

ADVANCED EDI

EDI Workflow Engine (visual mapper, error queue, replay)
Chargeback tracking and dispute workflow
Cross-channel demand forecasting v2

CUSTOMER-FACING PORTAL

Customer self-serve invoice view
Payment portal with payment history
Downloadable receipts

2028

YEAR 3 — AI + INTERNATIONAL + MARKETPLACE

MULTI-ERP COMPLETION

Acumatica integration (Q1 2028)
SAP Business One integration (Q2 2028)
Covers ~85% of mid-market ERP TAM

AI-POWERED OPERATIONS

Natural language query ("What's our AR over 60 days?")
Anomaly detection (sales drops, inventory spikes, payment patterns)
AI-powered predictive reorder
AI cash flow forecasting
Customer churn prediction
AI demand forecasting v2 (cross-channel, ML)

INTERNATIONAL EXPANSION

UK + EU launch with data residency (Q3 2028)
Australia launch (Q4 2028)
Multi-currency support
VAT and PEPPOL e-invoicing
German, French, Spanish localizations

INTEGRATION MARKETPLACE

Third-party app catalog (Klaviyo, ShipStation, Avalara, Gusto, HubSpot)
Developer portal with sandbox and API keys
Partner integrations with revenue share

ENTERPRISE FEATURES

Advanced RBAC with custom roles
SSO/SAML (Azure AD, Okta, Google Workspace)
SCIM provisioning

2029–2031

YEARS 4–5 — VERTICAL EDITIONS + ENTERPRISE + PAAS

VERTICAL EDITIONS (2029)

Cannabis Edition (METRC integration, seed-to-sale, state compliance)
Beverage Edition (production batches, TTB reports, distributor mgmt)
Cosmetics Edition (FDA registration, INCI labels, batch sampling)
Pet/Petcare Edition (AAFCO labels, recall management)
CPG/Consumer Goods Edition (UPC/GTIN management, retail-ready)

ENTERPRISE MATURITY

ISO 27001 certification
OEM/white-label capability for VARs
Custom workflow builder
Customer-facing portal (full self-serve)
Mobile v2 (scan-to-pick/pack/ship)

PLATFORM-AS-A-SERVICE (2030–2031)

PaaS architecture for ISV partners
Public SDK (TypeScript, Python)
Multi-region deployment (US, EU, APAC data residency)
AI Marketplace (custom anomaly detectors, forecasters)
Voice/conversational interfaces

Forward-looking statement: Roadmap timing reflects current plans and may shift based on customer feedback, market conditions, or technical discoveries. We commit to keeping customers informed of material changes. Features ship to current customers as they become generally available — no upgrade required for in-tier additions.

START WITH WHAT SHIPS TODAY

Get on the platform now and grow into the roadmap. Available features ship to your tenant as they go GA.

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