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PARTNER PROGRAM
Give your customers a complete operations solution and earn ongoing commissions. 15–25% commission on Year 1 MRR, dedicated support, and quantified Year 1 projections of $537K partner-sourced ARR.
Silverback solves what happens after ERP go-live — the problem your customers face every day
You implement Business Central, then watch your customers struggle with the same problems: fragmented tools, Excel workarounds, manual processes. Silverback solves the 'what happens after ERP go-live' problem. Bundle Silverback with your BC implementations and earn referral commissions on ongoing subscriptions.
Your e-commerce clients need more than a storefront. They need inventory visibility, multi-carrier shipping, and AR management that connects to their ERP. Silverback bridges the gap between Shopify and back-office operations.
Silverback includes EDI capabilities but we're not replacing your VAN services. We're making EDI easier for your mutual customers. Refer customers who need the operational layer around their EDI transactions.
Four tiers, progressive benefits — grow with your customer base
Criteria
Signed agreement
Commission
Referral tracking
Benefits
Criteria
3+ referrals/year
Commission
15% of Year 1 MRR
Benefits
Criteria
10+ referrals/year
Commission
20% of Year 1 MRR
Benefits
Criteria
25+ referrals/year
Commission
25% of Year 1 MRR
Benefits
Revenue, support, and growth — at every tier
Quantified targets for the partner program's first year
48
Partners onboarded
150
Referrals received
56
Partner-sourced customers
$537,600
Partner-sourced ARR
~$107,500
Partner commissions paid
$1,900+
Avg. commission per referral
For Partners: Average commission of $1,900+ per referred customer in Year 1. For Customers: Partner-sourced customers get the benefit of a trusted advisor relationship and faster onboarding.
Technology and channel partners already shipping or in development
Microsoft
AppSource certified partner
TrueCommerce
EDI integration
Shippo
Shipping labels
Resend
Email delivery
BC VAR network
Target: 10 partners Year 1
Shopify Agency network
Target: 5 partners Year 1
Accounting firm network
Target: 10 partners Year 1
Onboarding and migration services partners can sell or refer
| Service | Price | Description |
|---|---|---|
| Self-Service Onboarding | $0 (included) | Video tutorials, knowledge base, email support |
| Guided Onboarding | $0 (Professional+) | 4–6 sessions over 4–6 weeks, BC + Shopify setup |
| White-Glove Onboarding | $2,500–$5,000 | Dedicated specialist, all integrations, custom training |
| Concierge / Stack Orchestration | $10,000–$15,000 | Full technology assessment, multi-vendor coordination |
| Light Migration | $1,500 | Customer / product / vendor data import |
| Standard Migration | $3,500 | + ERP coordination, historical data |
| Full Migration | $7,500+ | Complex multi-system migration |
Gross margin on services: 60–70%. Onboarding services drive 34% reduction in churn (B2B SaaS benchmark). Partner referral commissions available on all paid services.
Apply to the Silverback Partner Program. We'll respond within two business days with next steps.