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One Platform. Not Eight.Consolidate Your Operations Stack
Trusted by operations teams at
Pacific
Island
Aloha
Hawaiian
Maui
TOOLS SILVERBACK REPLACES
Estimated monthly tool savings: $550–$1,900+ (not counting labor savings from eliminated manual processes)
| Category | What Teams Use Today | Silverback Replacement | Monthly Savings |
|---|---|---|---|
| Spreadsheets | Excel, Google Sheets | Real-time dashboards, automated reports, smart reorder | Hours/week recovered |
| Order Management | Shopify Admin, EDI portals | Unified order queue with all channels | $0–$200 |
| Accounts Receivable | Bill.com portal, manual tracking | AR aging dashboard, payment recording, reminders | $100–$300 |
| Shipping | UPS.com, FedEx Ship Manager, carrier sites | Integrated multi-carrier rate shopping and label purchase | ~$50 |
| EDI Processing | SPS Commerce, TrueCommerce standalone, Cleo | Full EDI suite (850, 855, 856, 810, 820) with smart mapping | $300–$1,000 |
| Project/Workflow Tracking | Airtable, Monday.com, Notion | Activity feeds, operational scorecards, morning briefings | $100–$200 |
| Automation | n8n, Zapier, Power Automate | Built-in workflows with ERP sync | $50–$150 |
| Team Coordination | Slack, WhatsApp, email threads | Role-based dashboards, automated notifications, status visibility | — |
| Vendor Collaboration | OneDrive, email, standalone portals | Vendor Portal: PO mgmt, artwork workflows, compliance docs, quality scorecards | — |
| Compliance Tracking | Spreadsheets, paper logs | FSMA 204 lot tracking, KDE capture, mock recall, audit reports | — |
WHY CONSOLIDATE?
One platform. Not eight. Consolidate your operations stack, manage your vendors, stay compliant, and get real-time visibility.
Replace 5-8 Tools With One Platform
Your operations team juggles Excel, Shopify Admin, Bill.com, EDI portals, carrier websites, Airtable, vendor portals, and Slack. Mid-market companies use 130+ apps — IT knows about half. Silverback consolidates all of it into one platform that stays in sync with your ERP automatically.
One Platform for Every Role
Sales, Finance, Warehouse, Operations, Vendors, and Executives each get purpose-built interfaces for their daily work. Seven specialized roles — each seeing exactly what they need, in one place they already have open.
Recover $200K–$900K Lost to Fragmentation
Mid-market ERP customers spend $200K–$900K annually on the hidden costs of fragmentation — maintaining workarounds, re-entering data, reconciling mismatches, coordinating across disconnected tools. Silverback eliminates these costs by consolidating your stack.
EDI Without the Complexity or Extra Bill
Traditional EDI solutions charge $300–$1,000/month separately with 8-14 week implementation. Silverback includes full EDI in Professional — 850 POs, 855 Acknowledgments, 856 ASN with SSCC codes, 810 Invoices, 820 Payment tracking. EDI orders flow into the same queue as Shopify orders.
Vendor Management That Works
Research shows 80% of suppliers don't adopt vendor portals — they keep using email. Silverback takes a different approach: integrated workflows for the collaboration that needs a platform (PO acknowledgment, artwork approval, compliance docs, quality scorecards) without forcing every supplier to log in.
Regulatory Readiness — Including FSMA 204
From SOC 2 Type I readiness (96% score) to FSMA 204 traceability (shipping 2027), Silverback is built for compliance. The FDA extended FSMA 204 to July 2028 but 28% of food businesses aren't ready. ERP-integrated traceability beats standalone compliance tools.
Fewer Logins. Fewer Integrations. Fewer Sync Issues.
Every tool in your stack is another point of failure. Silverback reduces your integration surface from 5-8 tools to one — with built-in connections to BC (and soon NetSuite, Acumatica, SAP B1), Shopify, Amazon, Walmart, EDI providers, shipping carriers, and payment platforms.
Go Live in Days, Not Months
Connect your ERP credentials and start using Silverback immediately. No modifications to Business Central. No six-month implementation projects. Industry-standard 4-week onboarding gets you fully operational. Onboarding ranges from self-service ($0) to white-glove concierge ($5K–$15K).
A Platform With a Future
Silverback isn't just today — it's where mid-market operations is going. Our 5-year roadmap includes multi-ERP support (NetSuite 2027, Acumatica/SAP B1 2028), AI-powered insights (2028), vertical editions for food service, cannabis, beverage, cosmetics, CPG (2029), mobile apps, and an integration marketplace.
AVAILABLE NOW
WHAT'S INSIDE TODAY
Production-ready features shipping today across order management, finance, inventory, analytics, and security
ORDER MANAGEMENT
- Unified Order Queue (Shopify + EDI + manual)
- Sales Order Module — full lifecycle
- EDI 850 PO processing with mapping
- Order Priority Flags + Status Notifications
FINANCE & AR
- Invoice Management with audit trail
- AR Aging Dashboard with drill-down
- Payment Recording + Reminders
- Cash Flow Forecasting
- Customer Payment Behavior analytics
INVENTORY & SHIPPING
- Real-Time Inventory + Low Stock Alerts
- Smart Reorder (lead time aware)
- Multi-Carrier Shipping (USPS, UPS, FedEx, DHL)
- Tracking Sync to Shopify
ANALYTICS & INSIGHTS
- Real-Time Dashboard
- Morning Briefing daily email
- Operational Scorecards
- Demand Forecasting with ML
- Activity Feed
PRODUCTIVITY
- Command Palette (Cmd+K) global search
- Keyboard Shortcuts
- 7 Role-Based Dashboards
- Mobile-Responsive UI
SECURITY & COMPLIANCE
- SOC 2 Type I Ready (96%)
- AES-256-GCM Encrypted Credentials
- Row-Level Security Isolation
- MFA / Two-Factor Auth
- Immutable Audit Logging
COMING SOON
A PLATFORM WITH A FUTURE
You're not just buying software — you're investing in a 5-year roadmap that grows with you
Q2–Q4 2026
Full EDI Suite + Marketplace Expansion
EDI 855/856/810/820 + 940/944, Amazon Seller Central, Walmart Marketplace, Bundle/Kit assemblies, Pay-by-link, 6 Analytics Modules.
2027
Food Service Vertical + Multi-ERP
Recipe management, FSMA 204 compliance, Toast/Square POS, NetSuite integration, SOC 2 Type II, Native mobile app.
2028
AI + International + Multi-ERP Completion
AI insights & anomaly detection, Acumatica + SAP B1 support, UK/EU launch, Integration Marketplace, SSO/SAML.
2029–2031
Vertical Editions + Platform-as-a-Service
Cannabis, beverage, cosmetics, pet, CPG editions, ISO 27001, OEM/white-label, Public SDK, multi-region deployment.
SEE IT IN ACTION
Purpose-built interfaces for every role in your organization
Executive Dashboard
Real-time KPIs for revenue, orders, AR aging, and inventory. See the health of your entire operation at a glance.
AR & Payments
Track outstanding invoices, record payments, and send automated reminders. Sync everything to BC.
Inventory Management
Real-time stock levels across all locations with low-stock alerts and reorder recommendations.
Sales Analytics
Track product performance, revenue trends, and customer analytics with actionable insights.
Demand Forecasting
ML-powered demand projections with seasonality detection. Know what to order before you run out.
Smart Reorder Queue
Automated reorder recommendations based on stock levels, lead times, and forecasted demand.
ONE PLATFORM, EVERYTHING CONNECTED
Silverback connects your entire operations stack in one unified platform
SILVERBACK
Business Central
Real-time sync
Shopify
Orders & inventory
EDI
ASN & invoices
Shipping
Multi-carrier
Payments
AR automation
Slack
Notifications
WHY SILVERBACK?
Built specifically for mid-market manufacturers on Business Central
Built for Business Central
Deep integration with BC, not a generic connector. Payments sync to Cash Receipt Journal. Sales orders create BC sales orders.
Multi-Role Platform
One platform for Sales, Finance, Warehouse, Ops, and Executives. Each role sees exactly what they need.
Enterprise Security
SOC 2 Type I ready (96% readiness score) with encrypted credentials and immutable audit logging.
Go Live in Days
Connect your BC credentials and start immediately. No modifications to Business Central required. Industry-standard 4-week onboarding.
0
User Roles
0
Integrations Live
0%
SOC 2 Ready
$0+
Monthly Savings
WHAT OUR CUSTOMERS SAY
“Silverback replaced our entire operations stack. We went from juggling 6 different tools to one platform that actually talks to Business Central. Our finance team saves 15 hours a week on AR alone.”
SC
Sarah Chen
Director of Operations at Pacific Distributors
WHAT'S NEW
Recent updates and improvements to the platform
Integration
Apr 15, 2026
EDI 856 Ship Notice Support
Automatically generate and transmit EDI 856 ASN documents when orders ship. Full support for major retailers including Walmart and Target.
Learn moreFeature
Apr 10, 2026
ML-Powered Demand Forecasting
New forecasting engine analyzes 18 months of sales data to predict demand. Includes seasonality detection and promotion lift modeling.
Learn moreSecurity
Apr 1, 2026
SOC 2 Type I Readiness
Achieved 96% readiness score on SOC 2 Type I assessment. Full certification expected Q2 2026.
Learn moreREADY TO STREAMLINE OPERATIONS?
See how Silverback can eliminate your Excel workarounds and give your team real-time visibility.